Elephant Moving and Storage

DO NOT USE THIS "MOVING" COMPANY! If that's what you call them!  HORRIBLE!  Barely moving to drag out time because they charge by the hour.  It took 3 1/2 hours to move two bedrooms, a living room and some boxes about 1/4 mile and that's with us (4 people) helping the last hour and a half. You will be wasting your time and money.  We pretty much had to move most of the stuff ourselves.  Could barely speak/understand English. They actually held our TV hostage in their truck until our payment went through, which was conducted out in the parking lot, in the back of their Budget Rental truck!  UNPROFESSIONAL, especially when I offered to pay in advance through the office! WORST EXPERIENCE EVER!  Truly proves that you get what you pay for.

Service cost: $280

Fantastic moving company. They moved me from Austin to Dallas. The service we got was out of this world. The sales rep was super helpful, the movers were awesomely professional and polite. They did not complain about anything and did a fast and fabulous job of getting the move done. I was especially pleased with the crew foreman, Jose, who really seemed to know the best way to move everything that came along. He and his crew took excellent care of our nice things and even our baby grand piano looked like a simple task when they were working on it. Without these guys I don't know what we would have done. We were so worried about the move because it was a lot of stuff moving several hours away but everyone at Elephant Moving made it super simple and so smooth. Could not have asked for a better service. Two very enthusiastic thumbs up!

Service cost: $3500

These guys were great! They moved my son and daughter-in-law into their storage facility a couple of weeks ago and she said they did a great job and were very nice and professional. We decided to use them to move us to Houston and were incredibly pleased with the service they provided. The crew was friendly and helpful and their hard work made the move go very quickly even though it was such a long drive from Austin to Houston. They set up everything in our new house exactly as we asked and it all looked great. They did a nice job wrapping up all our furniture for the move, and they were even very careful with our new wood floors and covered them so they wouldn't scratch them up, which was my main worry.Two thumbs up!

Service cost: $2500

  Elephant Moving guys  broke the water pipe in my house  while loading the washer and refused to pay for damages. I would not wish to anyone to deal with flooded laundry room, plumber, dry wall repair on the day of move as I did after this kind of ‘complimentary’ service.  (  Elephant movers confirmed prior the move that I don’t have to unplug appliances)  Later  they could not tell me where my belongings are and when they will arrive to CA for 2.5 weeks after moving date  . Elephant Moving and Storage gave me run around every time I tried to find out where my stuff is. Every time I called they referred to mysterious 'dispatcher' who suppose to know that and never called back.  One item was stolen and they did not even acknowledge the claim, I did not get any compensation.       Looks like with their business model they can make a profit even if they won’t even bother to deliver your belonings   -  they charge 79c per pound to move and suppose to  compensate 60c per pound if they lose an item ( unless you purchase extra insurance) .   Their final charge was almost double of the estimated charges, so next time I will hire movers with binding quote.   Never ever use Elephant Moving and Storage movers for your interstate move!      .

Service cost: $2600

Local moves maybe fine, but I had a horrible experience with an interstate move from Austin to Irvine Calif. The initial quote was $2000. Then, after a representative visited my Austin apartment at my request, the quote went to $3000 because of furniture I had in storage. By the time the furniture arrived in Calif (the movers kept my items on the truck until I paid in full a new price and signed all their documents), I was charged about $5300. Make sure you get all the documents you have to sign in advance and get a fixed price for your move. Otherwise you WILL get screwed. The movers lost material, returned the following day with the missing components, but wouldn't complete moving and assembling all items unless I paid more money. If you are moving out of state, don't use Elephant.

Service cost: $5300

I hope people choose other movers! Although the movers were nice guys, they showed up late and unprepared. I actually had to go to Walmart to buy packaging materials, extra boxes, etc., which should have been brought by the movers. They did a HORRIBLE job of packing everything, and I ended up having to take another 6 hour trip to pick up what they didn't bring to my small 2 bedroom apartment. They broke items, scratched the screen of my TV, damaged the walls when carrying items, etc.

I contacted the management, but they refuse to return my phone calls. I have filed an insurance claim, following their instructions, and after 3 weeks, still haven't received any communication from them. Every time I call, "the manager is out of the office." They are completely unprofessional, and I encourage people to use anybody else!

Service cost: $1500

Very pleased with the move I had last week. It was cold. Really cold. But the guys were nice and worked hard. Maybe the cold made them work even faster. I know I didn't want to be outside for more than 30 seconds at a time. I don't know how they did it, but I am sure glad they did. It was a lot better than my last move, which was more expensive too. Better price, better service, can't beat that! Salvador and his crew seemed very experienced at the job and I don't have any complaints (if you know me then you know that's really saying something-I might be a complainer..). Great job guys, thanks again! I definitely recommend this company.

Service cost: $647

I must concur with the HORRIBLE OUTCOME that I experienced with Elephant Moving and Storage on Tradecenter Drive.
I purchased a Mega massage chair and just wanted to purchase their White Glove Service to get the massage chair from my driveway into my home and assembled, so They quoted me a price of $250, and scheduled a day, which I coordinated with the Freight company for a second time to deliver it to my home.

I was so excited that they could do it, until night time came, and I NEVER received a courtesy call before arrival, and THEY NEVER CAME NOR CALLED!! I was left scrambling to find any neighbor to help me get my massage chair in my home in an effort to not have to leave it out all night.

Found a gracious neighbor at 9pm, and loaded it in, and assembled it myself. Although, I saved myself $250, I would have preferred that they were up front and honest from the beginning..If they couldn't or did not want to do it, I would have been able to contact someone else, and held the Freight company off from delivering a second time, until I could Find a RELIABLE COMPANY THAT DOESN'T LIE TO CUSTOMERS BEHIND A PHONE LINE.

I even contacted the company that referred them to me to let them know that the agreement or contract they have with this company should be reassessed, and they should be sure and read all reviews before attempting to help customers out. He was kind enough to refer, and even told me who to speak with, and they were kind over the phone, and excited my heart initially, only to drop it in the end.

I wished that I had read the reviews first..unfortunately, as I was trying to find them online, and call the company to find out where the movers were in their process, My phone calls went to voicemail for an hour..Just as the reviews had warned, so I could never contact anyone.

I eventually called them the very next day, and they apologized, and asked for my email, so that the manager could send me a letter of apology..WOW!! REALLY!!

I guess that's all they could do in this case, because they hadn't done anything for me to begin with but waste my time with a bunch of Hope and Hot Air.

My purpose from the Round Rock, tx area is to allow others to see the type of shady behavior that happens to trusting people that don't do their prework. This is a company that I would never refer to anyone, nor recommend, and unfortunately, there will be others like me in the future based upon the way that they demonstrate their operation tactics.

Service cost: $250

This company is absolutely HORRIBLE!! When I purchased my bed on Amazon, the delivery time frame was 8/8 - 8//11, with no mention of a 3rd party company holding my delivery until they felt it was convenient to bring it (even though they ARE a delivery company). I was willing to wait until 8/16, but am now being told it is getting pushed to 8/20. I was also told (with a little snicker to accompany the snide comment) that because I live in Round Rock and my purchase was done through Groupon (which it wasn't), I am not given priority. I was also called "insane" when I got upset. This is unacceptable, HIGHLY UNPROFESSIONAL business practice. I would use any other delivery company before using this one.

Service cost: $111